Effective Date: July 14, 2026
Website: wellspringhealth.ca
Wellspring Health (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and shared.
1. Information We Collect
Personal Information
We may collect:
- Name
- Email address
- Phone number
- Information submitted through contact forms or appointment bookings
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Referral sources
This data is collected through cookies and tracking technologies.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide services
- Improve website functionality and user experience
- Analyze traffic and usage trends
- Deliver and measure advertising campaigns
3. Appointment Booking
Appointments are booked through our third-party booking provider, Jane App. Information you submit through the booking system is handled under Jane’s own privacy practices in addition to this policy.
4. Google Analytics
We use Google Analytics to understand how users interact with our website. Google Analytics collects usage data, device and browser information, and interaction data. This data is used in aggregated form to improve our services.
5. Google Ads and Remarketing
We use Google Ads to advertise our services. This includes conversion tracking and remarketing (showing ads to previous visitors). Google may use cookies to track your activity, associate your data with other information, and show personalized ads based on browsing behavior.
6. Data Sharing
We do not sell your personal information. We may share information with service providers (hosting, analytics, booking) and advertising partners such as Google.
7. International Data Transfers
Your data may be processed outside Canada, including in the United States.
8. Your Rights
You have the right to access your personal information, request corrections, withdraw consent, and request deletion (where applicable). To exercise your rights, contact info@wellspringhealth.ca.
9. Data Retention
We retain information only as long as necessary for business purposes and legal obligations.
10. Data Security
We use reasonable safeguards to protect your information, but no system is completely secure.
11. Disclosure to Law Enforcement and Regulators
We may disclose your personal information without your consent where permitted or required by applicable law, including under the Personal Information Protection Act (Alberta). This includes disclosure to law enforcement agencies, regulatory authorities, or other organizations:
- to comply with a subpoena, warrant, court order, or other legal requirement;
- to investigate a breach of an agreement or a contravention of laws of Canada or a province;
- where we reasonably believe the information relates to an emergency that threatens the life, health, or security of an individual; or
- where necessary to establish, exercise, or defend a legal claim.
We limit such disclosures to what is reasonably necessary for the identified purpose.
12. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our site.
13. Updates
We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.
14. Contact Us
Wellspring Health Acupuncture & TCM Clinic
Email: info@wellspringhealth.ca
Website: wellspringhealth.ca
This Privacy Policy should be read alongside our Cookie Policy and Terms of Service.